Welcome to Spring Camping Online’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more to help you prepare for your next outdoor adventure.
Product Questions
What types of tents do you offer?
We carry a wide range of tents to suit different camping needs:
- 2 Man Tents for solo campers or couples
- 4 Man Tents for small groups or families
- 5-6 Man Tents for larger groups
- 8 Man and Large Tents for big gatherings
- Specialty tents like Air Tents and Backpacking Tents
Do you offer complete camping packages?
While we don’t offer pre-packaged sets, our store makes it easy to build your own perfect camping kit with everything from tents and sleeping gear (Camp Beds, Air Beds) to cooking equipment (BBQ and Grills) and accessories (Camp Lighting, Cable Reels).
What’s the difference between air tents and regular tents?
Air tents use inflatable beams instead of traditional poles, making them quicker to set up and more stable in windy conditions. They’re ideal for family campers who value convenience, though they tend to be slightly heavier than traditional backpacking tents.
Shipping & Delivery
How long does delivery take?
Our shipping times vary based on your location and chosen method:
- Standard Shipping ($12.95): 10-15 business days after dispatch (via DHL/FedEx)
- Free Shipping (orders over $50): 15-25 business days after dispatch (via EMS)
Do you ship worldwide?
We ship to most global destinations! However, we currently cannot ship to certain Asian countries and some remote regions. If you’re unsure about your location, please email us at [email protected] before ordering.
Can I track my order?
Absolutely! Standard Shipping includes full package tracking, while Free Shipping offers basic tracking. You’ll receive tracking information via email once your order dispatches from our warehouse in Scranton, US.
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Your security is our priority. All payments are processed through PCI-compliant systems with encryption. We never store your full payment details on our servers.
Do I need an account to place an order?
No account is required for checkout, but creating one lets you track orders, save preferences, and check out faster on future purchases.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the date of delivery. Items must be unused, in original packaging with all tags attached. Please visit our Returns Policy page for complete details and to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method.
Pro Tip: Planning a camping trip? We recommend ordering at least 3-4 weeks in advance during peak seasons to ensure your gear arrives on time. Have more questions? Our friendly customer service team is always happy to help at [email protected].
Happy camping from the Spring Camping Online team!