At Spring Camping Online, we stand behind our premium camping equipment just like we stand behind our campers. If your gear isn’t perfect for your outdoor adventures, we’ll make it right.

Our Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for a return:

  • Item must be unused and in its original packaging
  • All tags and protective covers must be intact
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Air Beds and Inflatable Beds (unless defective)
  • Camping Cooking Equipment that has been used
  • Batteries (all types)
  • Any items that are personalized or custom-made

Return Process

Follow these simple steps to return your camping gear:

  1. Contact Us within 15 days of delivery at [email protected] with your order number
  2. Wait for Approval – Our team will review your request within 2 business days
  3. Package Your Item – Securely repackage the item in its original packaging
  4. Ship It Back – Send the package to our return center (we’ll provide the address)
  5. Get Refunded – Once received, we’ll process your refund within 3-5 business days

Exchange Process

Need a different size tent or camping accessory? Here’s how exchanges work:

  1. Follow steps 1-4 of the return process above
  2. Include a note specifying the replacement item you’d prefer
  3. We’ll ship your new item once we receive the return (you’ll only pay any price difference)

Shipping Costs

  • Defective Items: We cover return shipping costs
  • Change of Mind: Customer pays return shipping
  • Exchanges: We cover shipping for the replacement item

Refund Information

Once your return is received and inspected:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing: Allow 5-10 business days for the refund to appear in your account

Note: Original shipping fees are non-refundable unless the return is due to our error.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Spring Camping Online Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item Name: [Product Name] Reason for Return: [Defective/Wrong Item Received/Change of Mind/Other] Preferred Resolution: [Refund/Exchange for [Product Name]] Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Return Shipping Address

After receiving your return approval, please ship your item to:

Spring Camping Online Returns
2602 Arbutus Drive
Scranton, US 51462

We recommend using a trackable shipping service and purchasing shipping insurance for valuable camping equipment.

Need Help?

Our customer service team is as reliable as our premium camping tents. Contact us at [email protected] with any questions about returns or exchanges.

Happy camping adventures!

The Spring Camping Online Team