At Spring Camping Online, we’re committed to getting your premium camping gear to you efficiently and ensuring you’re completely satisfied with your outdoor equipment. Below you’ll find all the details about our shipping options and return procedures.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery in 10-15 business days after shipment
  • Trackable service with delivery confirmation
  • Recommended for time-sensitive orders

Free Shipping: Available on orders over $50 via EMS

  • Delivery in 15-25 business days after shipment
  • Basic tracking available
  • Great for non-urgent orders

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote locations.

Returns & Exchanges

We want you to have gear that’s perfect for your outdoor adventures. If something isn’t right, we’ll make it right!

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags and protective covers intact
  • Proof of Purchase: Required for all returns

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Air Beds and Inflatable Beds (unless defective)
  • Camping Cooking Equipment that has been used
  • Batteries (all types)
  • Personalized or custom-made items

Step-by-Step Return Process

  1. Contact Us: Email [email protected] within 15 days of delivery with your order number
  2. Wait for Approval: Our team will review your request within 2 business days
  3. Package Your Item: Securely repackage in original packaging with all tags attached
  4. Ship It Back: Send to our return center (address provided upon approval)
  5. Get Refunded: Refund processed within 3-5 business days after we receive your return

Exchange Process

Need a different size tent or camping accessory? Follow the return process above and:

  • Include a note specifying your preferred replacement item
  • We’ll ship your new item once we receive the return
  • You’ll only pay any price difference

Shipping Costs for Returns

  • Defective Items: We cover return shipping
  • Change of Mind: Customer pays return shipping
  • Exchanges: We cover shipping for the replacement item

Refund Information

Processing Time: 3-5 business days after we receive your return

Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)

Timing: Allow 5-10 business days for the refund to appear in your account

Note: Original shipping fees are non-refundable unless the return is due to our error.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Spring Camping Online Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item Name: [Product Name]

Reason for Return: [Defective/Wrong Item Received/Change of Mind/Other]

Preferred Resolution: [Refund/Exchange for [Product Name]]

Please let me know the next steps.

Best regards,

[Your Full Name] [Your Contact Information]

Return Shipping Address

After receiving your return approval, please ship your item to:

Spring Camping Online Returns
2602 Arbutus Drive
Scranton, US 51462

We recommend using a trackable shipping service and purchasing shipping insurance for valuable camping equipment.

Need Help?

Our customer service team is as reliable as our premium camping tents. Contact us at [email protected] with any questions about returns or exchanges.

Happy camping adventures!

The Spring Camping Online Team